Complaints Procedure

How to complain:

Whilst we always try to ensure that all our staff will behave in a professional and responsible manner and we will adhere at all times to the relevant Trusted Traders Code of Practice

There may be exceptional instances when clients are unhappy with the service they have received

In this circumstance, a letter of complaint should be addressed to Mr M Ellis Thomas – Or alternatively an email can be sent to

In line with our quality control procedures you can expect to receive a response within 24 hours to an email or in the case of a letter, an acknowledgement will be sent within 5 working days. The complaint will either be resolved, or an outlined course of action will be put in place within 28 working days

If the matter cannot be resolved within 56 working days either party can refer your complaint to:

The Which? Trusted Trader Ombudsman Service

Their contact details can be found on the relevant web site or by contacting ourselves.

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